-
Recent Posts
Archives
- September 2019
- August 2019
- July 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- January 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- January 2016
- December 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- January 2012
Categories
Category Archives: Consumer Care
Are You Part of a Product Supply Chain? Beware the CPA
The Consumer Protection Act (CPA) exposes you to some harsh remedies if, for example, a consumer suffers harm from a product supplied to him or her. Affected businesses should take steps to reduce their exposure to such liabilities as they … Continue reading
Posted in Consumer Care
Tagged Claims, Consumer Protection Act, CPA
Comments Off on Are You Part of a Product Supply Chain? Beware the CPA
Protect Your Clients’ Personal Information from Hackers!
We have been speaking of hacking and ransomware for a while and it just grows and continues to make news. In a recent case in England, a small to medium-sized entity (SME) was fined GBP 60,000 (over R1m) for failing … Continue reading
Posted in Consumer Care
Tagged Hackers, Personal Information, Protect
Comments Off on Protect Your Clients’ Personal Information from Hackers!
Lessons from the WannaCry Ransomware Attack
The mid-May WannaCry “ransomware” virus affected more than 100 countries, including South Africa. It showed that these types of attacks can be spread incredibly quickly and that we can expect similar incidents in the future. And experts warn that a … Continue reading
Posted in Consumer Care
Tagged attacks, cyber-attack, ransomware, virus
Comments Off on Lessons from the WannaCry Ransomware Attack
Consumers: The Consumer Protection Ombud’s Power to Help You
In 2015 the Consumer Goods and Services (CGS) Code of Conduct took effect. It sets out minimum standards for the CGS industry to observe when dealing with consumers. Failure to comply with the Code contravenes the Consumer Protection Act. Thus, … Continue reading
Posted in Consumer Care
Tagged Consumer Protection Act, Consumers, Ombud
Comments Off on Consumers: The Consumer Protection Ombud’s Power to Help You
“Just Walk Out” – Amazon Is Revolutionising Grocery Shopping. How Will It Affect Us?
In South Africa only about 10% of retail shopping is done online as shoppers still prefer to go to malls to do their shopping. The worst part of this is often the queuing when it comes to paying for your … Continue reading
Posted in Consumer Care, Digital Advertising
Tagged Amazon, Consumers, Technology
Comments Off on “Just Walk Out” – Amazon Is Revolutionising Grocery Shopping. How Will It Affect Us?
Customer service is king
“The goal as a company is to have customer service that is not just the best but legendary” (Sam Walton, founder of Walmart) In an increasingly competitive environment, keeping your customer base is a given for business survival. We also … Continue reading