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Categories
Category Archives: Consumer Care
Are You Part of a Product Supply Chain? Beware the CPA
The Consumer Protection Act (CPA) exposes you to some harsh remedies if, for example, a consumer suffers harm from a product supplied to him or her. Affected businesses should take steps to reduce their exposure to such liabilities as they … Continue reading
Posted in Consumer Care
Tagged Claims, Consumer Protection Act, CPA
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Protect Your Clients’ Personal Information from Hackers!
We have been speaking of hacking and ransomware for a while and it just grows and continues to make news. In a recent case in England, a small to medium-sized entity (SME) was fined GBP 60,000 (over R1m) for failing … Continue reading
Posted in Consumer Care
Tagged Hackers, Personal Information, Protect
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Lessons from the WannaCry Ransomware Attack
The mid-May WannaCry “ransomware” virus affected more than 100 countries, including South Africa. It showed that these types of attacks can be spread incredibly quickly and that we can expect similar incidents in the future. And experts warn that a … Continue reading
Posted in Consumer Care
Tagged attacks, cyber-attack, ransomware, virus
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Consumers: The Consumer Protection Ombud’s Power to Help You
In 2015 the Consumer Goods and Services (CGS) Code of Conduct took effect. It sets out minimum standards for the CGS industry to observe when dealing with consumers. Failure to comply with the Code contravenes the Consumer Protection Act. Thus, … Continue reading
Posted in Consumer Care
Tagged Consumer Protection Act, Consumers, Ombud
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“Just Walk Out” – Amazon Is Revolutionising Grocery Shopping. How Will It Affect Us?
In South Africa only about 10% of retail shopping is done online as shoppers still prefer to go to malls to do their shopping. The worst part of this is often the queuing when it comes to paying for your … Continue reading
Posted in Consumer Care, Digital Advertising
Tagged Amazon, Consumers, Technology
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Customer service is king
“The goal as a company is to have customer service that is not just the best but legendary” (Sam Walton, founder of Walmart) In an increasingly competitive environment, keeping your customer base is a given for business survival. We also … Continue reading